A practical guide to managing your PCA care.

You bring your preferences and goals. We help you understand the responsibilities that come with directing your care.

You choose and manage your PCA

The consumer-employer recruits, interviews, hires, trains and supervises PCAs. You arrange the schedule around authorized services, explain how care should be provided and review timesheets through the applicable EVV process. Ask your skills trainer about backup coverage, hiring paperwork and overtime approval requirements.

Help managing the program

A surrogate may manage the program when a consumer cannot do so independently. An administrative proxy may assist with administrative tasks. These roles require the appropriate assessment and designation; entering a helper’s name on the intake form does not appoint that person.

Tell our team if the consumer is a child, has a legal guardian or needs support with hiring, scheduling, supervision or paperwork.

Prepare for skills training

• Write down tasks you need help with and your preferred routine.
• Bring questions about interviewing and training PCAs.
• Identify someone to discuss backup arrangements with.
• Ask which forms and EVV steps apply to your situation.

Finding a PCA

MassHealth’s hiring resources can help you locate potential candidates. The consumer remains responsible for interviewing, checking references and completing appropriate screening. A directory listing is not an endorsement or a completed background check.

Already working with Care Remedy?

Have your intake reference number ready when you contact our team. Ask to be connected with your assigned skills trainer. Tell us about changes in your care needs, contact information or ability to manage the program.

Read the official Consumer-Employer Handbook for complete program responsibilities.